Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

When accessing my email on the Comcast homepage I cannot exit the preview email page.

  • 2 ответа
  • 12 имеют эту проблему
  • 9 просмотров
  • Последний ответ от NosmoKing

more options

I open the Firefox browser and my homepage opens as (My Comcast) which is normal. I open my email from this page and the preview page automatically opens for access to email, voice mail, etc. At this point I cannot retrieve or access anything from this preview page. I can exit to the home page but that is all. I tried technical support from comcast, but after 2 hours they could not help. They suggested the bug was some conflict between Firefox and the comcast email program.

I open the Firefox browser and my homepage opens as (My Comcast) which is normal. I open my email from this page and the preview page automatically opens for access to email, voice mail, etc. At this point I cannot retrieve or access anything from this preview page. I can exit to the home page but that is all. I tried technical support from comcast, but after 2 hours they could not help. They suggested the bug was some conflict between Firefox and the comcast email program.

Выбранное решение

Change your Xfinity Connect preference to Connect Lite. If you can't open the Preferences from the Inbox Preview page using Firefox, make that change using IE.

It worked fine last spring when Comcast first rolled out the update from Comcast Zimbra to Xfinity Connect, but later during the summer they "fixed" something and broke that Inbox Preview page for Firefox users.

Прочитайте этот ответ в контексте 👍 1

Все ответы (2)

more options

Выбранное решение

Change your Xfinity Connect preference to Connect Lite. If you can't open the Preferences from the Inbox Preview page using Firefox, make that change using IE.

It worked fine last spring when Comcast first rolled out the update from Comcast Zimbra to Xfinity Connect, but later during the summer they "fixed" something and broke that Inbox Preview page for Firefox users.

more options

Thanks edmeister! Your the man! That solved the problem. It's amazing the Xfinity tech could not resolve the problem.

P.S. Have you folks heard Xfinity is trying to sell a tech support service.................yeah, right!!