Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Since updating to 10.1.0 my bank asks for security questions everytime I log on. I have cleared all cookies and listed my bank in exceptions (allow cookies)

  • 2 ответа
  • 4 имеют эту проблему
  • 1 просмотр
  • Последний ответ от billgret@gmail.com

more options

Since up dating FF to V10.0.1, everytime I try to log on to my bank, I get asked security questions. I have cleared the cookies and checked the cookie settings as directed in help. I also updated Flash player, still no change. I will look forward to some help with this.

Thanks........Bill

Since up dating FF to V10.0.1, everytime I try to log on to my bank, I get asked security questions. I have cleared the cookies and checked the cookie settings as directed in help. I also updated Flash player, still no change. I will look forward to some help with this. Thanks........Bill

Все ответы (2)

more options

Make sure that you do not use "Clear history when Firefox closes" to clear the cookies.

  • Firefox > Preferences > Privacy > Firefox will: "Use custom settings for history" > [X] Clear history when Firefox closes > Settings

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
more options

Thanks for the response. All settings are as you describe. I deleted 3 cookies.sqlite files, closed FF and restarted. I still have the same problem.

Bill