I was trying to play a media file and was advised to download KM player. It asked if I wanted to download a toolbar too. I thought it might not work properly if I didn't follow suggestions, so I did. The toolbar was "Ask" and it replaced the Google toolbar. I don't know how to get rid of it. I found a box next to the toolbar at the top right-hand corner of the screen and unchecked everything on it (add-on bar, menu bar, etc.) Then I clicked on Firefox at the top of the page and clicked on Help and then on Restart with add-ons disabled. I went to "My Computer" to look at "Add and Remove Programs" and couldn't find "Ask". I tried downloading Google Chrome, and it had a Google toolbar -- in the address bar, which I didn't want. I wonder how to get rid of "Ask" in Firefox. (Also in Internet Explorer!)