Hi,

Please see this article: Firefox is stuck in Troubleshoot Mode

I hope that helps. Post back if not.

--Edward

EDIT: Just noticed that you already rebooted. You say that you "put computer in safe mode". Is firefox in safe mode or your whole computer?

If Firefox is stuck in safe mode despite reboot

• Check that the shift keys on your keyboard are not stuck down.
• Uninstall firefox and install again (your settings will not be lost as they are stored in your profile folder).

Let me know if neither of those works.

Edward...just firefox is in safe mode...i was using the firefox help page to get this info to put in safe mode...i also tried to reinstall FF, did not work either...still in safe mode

Ok. Please now try the following:

• How to clear the Firefox cache
• Delete browsing, search and download history on Firefox

Let me know if still no luck.

Do you get the Save mode start window when you start Firefox?

• https://support.mozilla.org/kb/Safe+Mode

If that isn't the case then Firefox is not in Safe mode.

See also:

• http://kb.mozillazine.org/Preferences_not_saved
• https://support.mozilla.org/kb/Preferences+are+not+saved

i gave up & took my laptop to the Apple store...everything is ok now..i don't know what they did.