Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Sync is currently experiencing problems

  • 7 ответов
  • 13 имеют эту проблему
  • 1 просмотр
  • Последний ответ от Nick Alexander

more options

In android,Sync is not working. I've paired successfully my device but then every time I try to sync IIreceive the message "Sync is currently experiencing problems. It will be back shortly" I've checked the sync servers and they are fine. IIonly have this version (the latest) of Firefox in my phone. Previous version was working, and beta and nightly weren't working neither. Thanks.

In android,Sync is not working. I've paired successfully my device but then every time I try to sync IIreceive the message "Sync is currently experiencing problems. It will be back shortly" I've checked the sync servers and they are fine. IIonly have this version (the latest) of Firefox in my phone. Previous version was working, and beta and nightly weren't working neither. Thanks.

Выбранное решение

Hi.

Now Sync is working. Finally I've figured out what was happening. Viewing the saved passwords of the Desktop Firefox, I saw that the mozilla account's password had two strange symbols instead the letter "ñ" so I changed the pass for a new one without that letter and the synchronization started working in every device.

And that's all, an issue with the letter ñ when Firefox stores the password.

Regards.

Прочитайте этот ответ в контексте 👍 0

Все ответы (7)

more options
more options

Hi.

I've done the sync with the easy setup code and with the recovery key too. Both methods create the sync account succesfully and displays a message saying the data is downloading on the background, but no bookmark or password is loaded.

If I go to account in the phone and force to sync the account I receive the mentioned error.

The phone is a Galaxy Nexus running stock Android 4.0.4.

Thanks.

more options

Hi suitchall, do you have multiple versions of Firefox installed on your Android device? We don't support multiple versions on Android yet. We're working on it -- you can follow at https://bugzilla.mozilla.org/show_bug.cgi?id=761206 .

If you can provide us with Android Sync logs, following the instructions at http://160.twinql.com/how-to-file-a-good-android-sync-bug , we can try to give you better support.

Изменено Nick Alexander

more options

Hi nalexander.

I don't know if it's related but I had several versions of Firefox installed (Official, Beta and Nightly) but then I've uninstalled every of them, delete the sync account, reboot the phone and then reinstalled Firefox, so right now I only have the official version.

I'll try to get the sync logs to complete this information.

Thanks.

more options

I hava the same problem.

After remove and reinstall , sync is ok now.

Изменено lnee

more options

Выбранное решение

Hi.

Now Sync is working. Finally I've figured out what was happening. Viewing the saved passwords of the Desktop Firefox, I saw that the mozilla account's password had two strange symbols instead the letter "ñ" so I changed the pass for a new one without that letter and the synchronization started working in every device.

And that's all, an issue with the letter ñ when Firefox stores the password.

Regards.

more options

Hi suitchail, glad you got this working. We think we've addressed this issue; you can see the gory details at https://bugzilla.mozilla.org/show_bug.cgi?id=774300 but it should be coming to a Firefox near you soon. Thanks for your feedback!