We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

after installing and running versions of firefox greater than 3.6 my computer freezes very often

  • 1 ответ
  • 1 имеет эту проблему
  • 4 просмотра
  • Последний ответ от dumdidadida

more options

Hi, after upgrading Firefox to any version greater than 3.6(that's basically all the versions with the new layout/interface), no matter if this is 4, 10 or 13, my computer freezes every few minutes for about 30seconds-2minutes when running the new version. If I close FF the problem is gone. If I downgrade to 3.6 everything works fine too... At the times these freezing happens, there's then an error with the Event ID 9 in my Windows event log, stating: The device, \Device\Ide\iaStor0, did not respond within the timeout period. This event also sometimes occurs, when watching a movie, like once or twice per 10 movies, not constantly like when I'm using FF4.0+. Does anybody know of a way to fix this?

Hi, after upgrading Firefox to any version greater than 3.6(that's basically all the versions with the new layout/interface), no matter if this is 4, 10 or 13, my computer freezes every few minutes for about 30seconds-2minutes when running the new version. If I close FF the problem is gone. If I downgrade to 3.6 everything works fine too... At the times these freezing happens, there's then an error with the Event ID 9 in my Windows event log, stating: The device, \Device\Ide\iaStor0, did not respond within the timeout period. This event also sometimes occurs, when watching a movie, like once or twice per 10 movies, not constantly like when I'm using FF4.0+. Does anybody know of a way to fix this?

Все ответы (1)

more options

Hi,

After installing the latest Firefox which has many bug fixes and enhancements, you can also try to Reset Firefox via Help (Alt + H) > Troubleshooting Information.