Hi,

In summary

• check IE works with Flash content at present
• download and install Firefox 14+
• uninstall Flash 11.3 and install Flash 10.3
• post back with how you get on
• note these are temporary workarounds until developers fix the problems.
  Whilst these problems exist upgrading FlashPlayer as advised by Adobe Flash, or by Firefox's pluginchecker may not be a good idea.

First of all I note you seem to be using the old Firefox 5. That is no longer supported and is not secure. I would suggest you update to Firefox 14 either by using the menu option

• Help -> About Firefox ->Upgrade
• or by visiting http://www.mozilla.org/en-US/firefox/all.html

Secondly note there may be some problems with use of the current Flash 11.3 versions. Some Firefox users are needing to uninstall tht and downgrade to Flash Player 10.3 (older but secure) or Flash Player 11.2

This problem has had developer attention for a few weeks but there is no sign of a proper solution yet. Note at least some of the problems relate to a new security feature protected mode used by FlashPlayer on windows systems above Windows XP.

As a Windows user you may wir=sh to check if FlashPlayer works ok on Internet Explorer ? It should do. (But you may have problems if you follow the official advice to use an Adobe uninstaller, you may need to review the IE installation of FlashPlayer afterwards.)

Note the fact that your problem relates to FlashPlayer 11.3 is at the moment no more than a guess, based on the number of known issues at present (and the sytsem information aside that indicates you are using flash 11.3).

The current standard official advice is :

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

No, I've stated that I can't update Firefox or Flash.

Sorry I am not sure what you are meaning.

Are you

• unwilling to update Flash or Firefox for some reason
• or unable to

Also note the suggestion with FlashPlayer is not to update to a newer version but to downgrade to an older version. Perhaps you could explain the reasons or problems with changing versions. If you are getting any error messages it may help if you provide a screenshot:

• How do I create a screenshot of my problem?

Did you try with Internet Explorer, does that work ok playing Flash Player video ?

Sorry for being unclear. I mean that I am unable to. I can't make a screenshot of my problem at the moment...

Hi !

I hope this helps.

http://www.i-services.com/membres/forum/messages.php?uid=153839&sid=102187&idsujet=27399&pgi=0#is_top

Guy