Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

I deleted Firefox, and I am trying to re-download, but it keeps telling me that my "profile" Is lost, and wont let firefox open.

  • 1 ответ
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от cor-el

more options

Ok I deleted Firefox because I never used it, but the site that my professor has us using requires FF. So I attempted to re-download FF, and I drug the icon into my applications folder and when I tried to open the browser I got an error messages telling me that my "Profile" had been lost. I do not know that this means, or how to fix it.

Ok I deleted Firefox because I never used it, but the site that my professor has us using requires FF. So I attempted to re-download FF, and I drug the icon into my applications folder and when I tried to open the browser I got an error messages telling me that my "Profile" had been lost. I do not know that this means, or how to fix it.

Все ответы (1)

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

You can also try to reset Firefox: