Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Not sure why Firefox randomly crahes while i'm browsing, happens about 5-6 times a day

  • 8 ответов
  • 1 имеет эту проблему
  • 7 просмотров
  • Последний ответ от philipp

more options

AdapterDeviceID: 0x 863 AdapterVendorID: 0x10de Add-ons: firefox%40ghostery.com:2.9.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:20.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.2.3 BuildID: 20130326150557 CrashTime: 1367020099 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1365104242 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Context? GL Context+ GL Layers? GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 237292 StartupTime: 1366954104 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 20.0

This report also contains technical information about the state of the application when it crashed.

AdapterDeviceID: 0x 863 AdapterVendorID: 0x10de Add-ons: firefox%40ghostery.com:2.9.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:20.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.2.3 BuildID: 20130326150557 CrashTime: 1367020099 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1365104242 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Context? GL Context+ GL Layers? GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 237292 StartupTime: 1366954104 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 20.0 This report also contains technical information about the state of the application when it crashed.

Все ответы (8)

more options

hello, please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix.

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

more options

Here's the report ID not sure if you want me to copy and paste

bp-15768a91-0820-4652-b879-fb8a72130427 4/27/13 4:42 AM
2D24D566-8358-4148-8FB2-DB833CF1B7D5 4/23/13 10:53 PM
bp-b1d77196-f3e2-43be-afdf-2211b2130424 4/23/13 8:58 PM
bp-f1e7e228-cf16-41ff-9a6b-cb10a2130423 4/23/13 4:39 AM
bp-06d2e555-5595-49f1-ba9d-da0272130422 4/21/13 6:53 PM
bp-2bcdb765-700f-46bb-9a3c-7c6a32130421 4/20/13 7:10 PM
bp-64fd8f0f-5cd4-42a7-ad9b-62e6f2130420 4/20/13 2:16 PM
bp-e393c9f2-c598-4765-9dd1-6e09b2130419 4/19/13 2:55 AM
bp-429d1e79-649e-4f5d-bd1e-3a8422130419 4/19/13  

Изменено cor-el

more options

Could be an issue with the JavaScript JIT compiler.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
more options

Still happening heres the latest report, I also just reinstall firefox.

bp-e0641e87-fff6-403d-aac4-018492130501 4/30/13 11:46 PM
bp-82ce8a0c-c686-43cd-82f1-d8a582130429 4/29/13 4:14 PM

Изменено cor-el

more options

I am tempted to switch to Chrome =(

more options

now Its every 6 mins!

bp-0596e320-a4b5-4cf4-bef8-494502130501 5/1/13 1:11 AM
bp-a19433f8-8150-423b-9017-3f6292130501 5/1/13 1:06 AM
bp-e0641e87-fff6-403d-aac4-018492130501 4/30/13 11:46 PM

Изменено cor-el

more options

how is it going in firefox safemode as cor-el has suggested as troubleshooting step above?