Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

I have residual links from an "unauthorized" installation that I cannot get rid of. I uninstalled that copy and re-installed the appropriate version. HELP

  • 1 ответ
  • 3 имеют эту проблему
  • 12 просмотров
  • Последний ответ от philipp

more options

I am getting links to other sites, specifically adobe, that want me to install a certain version, yet Firefox doesn't recognize it. I have tried to delete that link, which comes up on my Spymaster scan and malware scans. I reset my computer with Firefox on the "official" version, and am still getting the same problem. Please help.

I am getting links to other sites, specifically adobe, that want me to install a certain version, yet Firefox doesn't recognize it. I have tried to delete that link, which comes up on my Spymaster scan and malware scans. I reset my computer with Firefox on the "official" version, and am still getting the same problem. Please help.

Все ответы (1)

more options

hello, your system is probably infected by malware/adware. please go to firefox > addons > extensions & remove FindLyrics 1.111 and Sing Along 1.111 (if it's not possible to delete them, keep them disabled). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware