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When clicking on a link in an email, the new window opens but within a few seconds, FF returns back to my email page, won't stay on new page.

  • 6 ответов
  • 4 имеют эту проблему
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  • Последний ответ от monalisa413

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This just started after I reinstalled Firefox after sending my laptop to Dell for repair. Of course, they reformatted the hard drive. :( I have tried various settings in the options sections for tabs, such as switching to new window immediately. It does do that but as I said, after a few seconds, FF brings back up my email page and I have to click on the thumbnail tab at the bottom. It's doing this with every link I click on in gmail.

This just started after I reinstalled Firefox after sending my laptop to Dell for repair. Of course, they reformatted the hard drive. :( I have tried various settings in the options sections for tabs, such as switching to new window immediately. It does do that but as I said, after a few seconds, FF brings back up my email page and I have to click on the thumbnail tab at the bottom. It's doing this with every link I click on in gmail.

Выбранное решение

It's a good idea to try disabling Flash completely and see whether the problem continues. If it does, then my guess is incorrect. To test that, open this tab:

orange Firefox button (or Tools menu) > Add-ons > Plugins category

Here you can locate Shockwave Flash and use the Disable button. Keep this tab open for easy access when doing your test.

If your test confirms that Flash is causing the problem, then the other thread has two suggested workarounds. The first is simple to understand (keep some Flash running at all times) but may be inconvenient to do all the time. The second is trickier because it requires editing a file in (or creating and then dragging a file into) a system folder. Fortunately you only need to do it once.

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There's a good chance this is related to a bug that kicks in when you do not have Flash running in any tab and you open a new window to a page that does use Flash. The details and known workarounds are in this thread: Opening New Windows and Shockwave Flash.

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I wish I could say that this helped, but I just don't know enough about computers and how to find all the settings to make it work for me. The only thing I've done recently is install Flashblock, which I've used before with no problems, to keep from having videos load automatically with no way to stop them except to close the page. I'm just a grandmother trying to find my way around what seems to be an ever-increasing maize of options. Thank you so much for offering your help, though! Lisa

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I don't even know how to disable SW Flash.

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Выбранное решение

It's a good idea to try disabling Flash completely and see whether the problem continues. If it does, then my guess is incorrect. To test that, open this tab:

orange Firefox button (or Tools menu) > Add-ons > Plugins category

Here you can locate Shockwave Flash and use the Disable button. Keep this tab open for easy access when doing your test.

If your test confirms that Flash is causing the problem, then the other thread has two suggested workarounds. The first is simple to understand (keep some Flash running at all times) but may be inconvenient to do all the time. The second is trickier because it requires editing a file in (or creating and then dragging a file into) a system folder. Fortunately you only need to do it once.

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I have just disabled flash and will see how it goes. Thanks to all who have responded!

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That was it. No problems as long as flash is disabled. But it's a tradeoff having go back and enable it then refresh the page if you want to see video. Then back to disable once the video is done. Wish there was an easier way. Seems the more advanced electronics get, the more difficult they are to keep up with, at least for non techies like me :) Instead of making life easier, they've given us more stuff to keep up with and worry over. Sigh.... But again, thanks for all the help.