Firefox gives error message on starting, other browsers work
when starting Firefox , fails with 'Firefox has stopped working'. I have de-installed and re-installed and problem remains. The Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 24.0.0.5001 Application Timestamp: 522fd29f Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18205 Fault Module Timestamp: 51db96c5 Exception Code: c0000005 Exception Offset: 00052c26 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 2057 Additional Information 1: e8ad Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: e8ad Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
Все ответы (1)
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
- After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!