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Since my computer upgraded to the latest version of Firefox, I can't access or access only partial websites - how do I fix?

  • 3 replies
  • 3 have this problem
  • 14 views
  • Last reply by FredMcD

sherylr
sherylr
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My computer did it's normal Window update as well as updated to the latest version of FireFox. Since then I can access minimum parts of normal websites and I cannot use multiple tabs to search different websites. I restored my computer to before the Windows 7 update thinking that was the problem but I still have trouble accessing sites and extreme slowness with FireFox. Any ideas?

My computer did it's normal Window update as well as updated to the latest version of FireFox. Since then I can access minimum parts of normal websites and I cannot use multiple tabs to search different websites. I restored my computer to before the Windows 7 update thinking that was the problem but I still have trouble accessing sites and extreme slowness with FireFox. Any ideas?

All Replies (3)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Clear the Cache
Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

Remove Cookies
Firefox/Tools > Options > Privacy.
Under History, select Firefox will Use Custom Settings.
There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode
While you are in safe mode; Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.


I found that after Firefox v29, a LOT of my settings and
add-ons were changed / reset. Try this;
Start Firefox in Safe Mode
While you are in safe mode;
Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration.
Then check ALL of your settings. Browser and add-ons. Then restart.

sherylr
sherylr Question owner
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Thanks, before I posted the comment and restored my computer I had already cleared the cookies and browsing history and it still is not helping. Some pages will load and let me access them but others just hang up - this seems to something with all browsers that I've tried....Foxfire, Chrome, and Explorer....I've contacted 1 of the vendors but they know nothing....my computer did it's internet and network checks and don't find anything wrong....I'm frustrated because I know enough to troubleshoot basic issues but not anything beyond and leave "standard" setting so I don't want to start messing around with things..... How do I tell if it is a browser issue or the sites I'm contacting or my computer?

FredMcD
FredMcD
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Call your internet provider and have them check your service.

It could be the work of one of your add-ons, or even add / mal-ware. Look thru your add-ons list and make sure you know what each one is there for. Also, check the programs that are on your computer Windows > Start > Control Panel > Uninstall Programs. Go thru the list and use a web search to check any that you don't know what they are.

Troubleshoot Firefox Issues Caused By Malware