Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox keeps crashing

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by Nostromov

more options

bp-1f167039-4ce4-408e-86c4-f8f852140719 19/07/2014 20:39 bp-d0dafcf4-0c14-4cef-986b-e8ac02140719 19/07/2014 18:27 bp-4d3113fc-40b0-4609-9b74-d1dec2140719 19/07/2014 14:35 bp-f66ad46c-b7d7-43fb-be36-c5f6e2140719 19/07/2014 11:24 bp-e3fa99d9-cf83-4f4a-8352-be42c2140719 it just radom crashes I have tried run in safe mode but still crashes after new install of windows firefox keeps crashing have run malwarebytes and virus scanner. hope you can help

bp-1f167039-4ce4-408e-86c4-f8f852140719 19/07/2014 20:39 bp-d0dafcf4-0c14-4cef-986b-e8ac02140719 19/07/2014 18:27 bp-4d3113fc-40b0-4609-9b74-d1dec2140719 19/07/2014 14:35 bp-f66ad46c-b7d7-43fb-be36-c5f6e2140719 19/07/2014 11:24 bp-e3fa99d9-cf83-4f4a-8352-be42c2140719 it just radom crashes I have tried run in safe mode but still crashes after new install of windows firefox keeps crashing have run malwarebytes and virus scanner. hope you can help

All Replies (2)

more options

about:config in the Address Bar:

network.dns.disableIPv6 2 true network.dns.disablePrefetch 2 true network.prefetch-next true by default network.dns.disablePrefetch 2 true (may result in a slowdown) network.proxy.socks_remote_dns 2 true (just a security feature, unrelated)

Select Run from Windows Start menu. Type: firefox -ProfileManager

(In order to create a fresh profile, just to mess w/it)

^^ All of these are most probably useless to you, if you're getting crashes from a fresh (OS) install.. Perhaps it's a plugin, from Windows, that's interfering; or some memory access thingy (like, maybe, faulty RAM); or your GPU can't handle some rendering, like:

askvg.com/how-to-disable-hardware-acceleration-gpu-rendering-in-mozilla-firefox-4-0-to-fix-font-problem/

.. or, it's something different (hehe); & I missed listing it. :-$

P.S. Maybe there isn't enough power, from your PSU; or something ridiculous like that; though it seems highly unlikely that it should be even possible for that to be the case..:)

Edit: "[..] have run malwarebytes and virus scanner." - on a fresh Windblows install, hm.

Modified by Nostromov

more options

Riiight, it would help if I read the Crash Report xD

Lots of results, for EXCEPTION_ACCESS_VIOLATION_READ point to RAM and/or teh video drivers (?) :

https://www.google.com/search?q=EXCEPTION_ACCESS_VIOLATION_READ

Edit: Dafuq, "Disabling HTTPS Everywhere prevents the crash" - so are you, like, 4 sure running Firefox w/o any Add-ons and a clean profile (not safe mode).

Modified by Nostromov