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I clicked for a site to not display a text box anymore, and now it doesn't work, so I need to undo the YES I chose on that box.

BeaTurrieta
BeaTurrieta
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I was on youravon.com submitting replacements. Every time you submit them, a pop up box comes up and says "Are you sure you want to proceed" and you have to click "ok". After the second time I did that, Firefox popped up a box saying something like "do you want to turn off this text box?", and I thought YES! Then I won't have to keep clicking OK. Well, now I can't click OK because the box doesn't come up, so now I can't submit anything from that part of the site.

I was on youravon.com submitting replacements. Every time you submit them, a pop up box comes up and says "Are you sure you want to proceed" and you have to click "ok". After the second time I did that, Firefox popped up a box saying something like "do you want to turn off this text box?", and I thought YES! Then I won't have to keep clicking OK. Well, now I can't click OK because the box doesn't come up, so now I can't submit anything from that part of the site.

Chosen solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then Clear Recent History....
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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All Replies (2)

Diego Victor
Diego Victor
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Chosen Solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then Clear Recent History....
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

BeaTurrieta
BeaTurrieta Question owner
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I closed out and opened it back up and it worked! Thanks!