This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Flash video stops and starts but audio continues

more options

I use Windows 7 and FireFox 31.0. While playing a clip the video portion freezes while the audio keeps playing. Clicking on pause has no effect on the audio. Help!

I use Windows 7 and FireFox 31.0. While playing a clip the video portion freezes while the audio keeps playing. Clicking on pause has no effect on the audio. Help!

All Replies (1)

more options

Hello there,

Have you tried installing the latest Flash in your system?

Here's how: https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games