i want the crashes to stop. i had 8 in one hour last week.
I am the managing editor in the Panhandle of Texas. i put together a weekly paper. We use Box as a tool between myself and my composition people. in the last 6 weeks, firefox has crashed multiple times on deadline while i am building my pages. I can't have this type of activity during deadline. Being late to press is a major problem. i have been advised by our ISP to ask you about the V.31 update recently. is this update buggy? if it is, either fix it or allow us to return to previous versions so we can work unencumbered. I could probably overlook once a month, but this program crashed 8 times in the space of an hour. that is unacceptable in the business world. PLEASE FIX THIS PROBLEM.
All Replies (3)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
You can't run recent Firefox versions on Mac OS X 10.5. Firefox 16.0.1 is the latest, so make sure not to update or you can't use Firefox anymore. You would have to update to OS X 10.6 or later.
Current Firefox versions need OS X 10.6 or later.
sportsguy, the crash reports from https://support.mozilla.org/en-US/questions/1015817 are with Firefox 16.0.2 and not 31.0
Modified by James