We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when I empty the junk folder, why don't all files go to trash?

more options

Not all the files that are in the junk folder get sent to the trash folder or are deleted when I "empty" the junk folder. Why?

Mike

Not all the files that are in the junk folder get sent to the trash folder or are deleted when I "empty" the junk folder. Why? Mike

All Replies (1)

more options

The behavior for Junk folder messages when it's emptied is specified in Tools > Options > Security > Junk, this is a global setting.

More detailed settings are available under your Account Settings > Junk Settings, including where/when to move such messages.

Make sure those match the behavior you want.