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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

Graeme
Graeme
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firefox crashes when certain pages are opened

here is the latest report

can you help?

many thanks in advance.

Graeme.

Add-ons: mint-search-enhancer%40linuxmint.com:1.0,%7B46551EC9-40F0-4e47-8E18-8E5CF550CFB8%7D:1.0.7,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0,langpack-en-GB%40firefox.mozilla.org:29.0,langpack-en-ZA%40firefox.mozilla.org:29.0 BuildID: 20140428194215 CrashTime: 1410293307 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1409904041 Notes: OpenGL: NVIDIA Corporation -- GeForce 8400GS/PCIe/SSE2 -- 3.3.0 NVIDIA 304.116 -- texture_from_pixmap WebGL? libGL.so.1? libGL.so.1+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 14160 StartupTime: 1410279151 Theme: classic/1.0 Throttleable: 1 URL: http://www.ehow.co.uk/how_6888980_do-fit-bathroom-extracter-fan_.html Vendor: Mozilla Version: 29.0 useragent_locale: chrome://global/locale/intl.properties

firefox crashes when certain pages are opened here is the latest report can you help? many thanks in advance. Graeme. Add-ons: mint-search-enhancer%40linuxmint.com:1.0,%7B46551EC9-40F0-4e47-8E18-8E5CF550CFB8%7D:1.0.7,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0,langpack-en-GB%40firefox.mozilla.org:29.0,langpack-en-ZA%40firefox.mozilla.org:29.0 BuildID: 20140428194215 CrashTime: 1410293307 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1409904041 Notes: OpenGL: NVIDIA Corporation -- GeForce 8400GS/PCIe/SSE2 -- 3.3.0 NVIDIA 304.116 -- texture_from_pixmap WebGL? libGL.so.1? libGL.so.1+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 14160 StartupTime: 1410279151 Theme: classic/1.0 Throttleable: 1 URL: http://www.ehow.co.uk/how_6888980_do-fit-bathroom-extracter-fan_.html Vendor: Mozilla Version: 29.0 useragent_locale: chrome://global/locale/intl.properties

All Replies (2)

FredMcD
FredMcD
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In the address bar, type about:crashes. Note: If the report does not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar. If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

See: