This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have no help button and cannot access trouble shoot page ro reset

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by HowardHolt

more options

start up is slow, general operations also slow BUT main problem is I cant reset..... I lost the top line on the screen which had 'file, help' etc.....the instructions to access 'trouble shooting page to reset does not work. please advise ow to get back to the original... Thanks.Howard Holt

start up is slow, general operations also slow BUT main problem is I cant reset..... I lost the top line on the screen which had 'file, help' etc.....the instructions to access 'trouble shooting page to reset does not work. please advise ow to get back to the original... Thanks.Howard Holt

Chosen solution

You can tap the Alt key or press F10 to show the Menu Bar if you prefer to use that toolbar.

In current Firefox releases (29 and later) the orange Firefox menu button from the previous releases has been replaced by the three-bar Firefox Menu button at the far right end of the Navigation Toolbar and this button is always visible whether the Menu Bar is visible or hidden.

A consequence of this position is that you no longer can hide the Navigation Toolbar.

  • There is a star like button next to the search bar on the Navigation Toolbar to bookmark the current web page and a "Show your bookmarks" button next to it to open the Bookmarks in a drop down menu.
    You can find "Show All Bookmarks" to open the Bookmarks Manager (Library) at the bottom of this drop-down list
  • If you bookmark a page then "Bookmark This Page" in the Bookmarks menu changes to "Edit This Bookmark"
  • You can make the title bar visible via the "Title Bar" button at the bottom left in the Customize palette window

It is still possible to have the Menu Bar visible via the right-click context menu of a toolbar to have menus like the File menu with Print (Ctrl+P) and Print Preview and the Bookmarks menu available.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

You can tap the Alt key or press F10 to show the Menu Bar if you prefer to use that toolbar.

In current Firefox releases (29 and later) the orange Firefox menu button from the previous releases has been replaced by the three-bar Firefox Menu button at the far right end of the Navigation Toolbar and this button is always visible whether the Menu Bar is visible or hidden.

A consequence of this position is that you no longer can hide the Navigation Toolbar.

  • There is a star like button next to the search bar on the Navigation Toolbar to bookmark the current web page and a "Show your bookmarks" button next to it to open the Bookmarks in a drop down menu.
    You can find "Show All Bookmarks" to open the Bookmarks Manager (Library) at the bottom of this drop-down list
  • If you bookmark a page then "Bookmark This Page" in the Bookmarks menu changes to "Edit This Bookmark"
  • You can make the title bar visible via the "Title Bar" button at the bottom left in the Customize palette window

It is still possible to have the Menu Bar visible via the right-click context menu of a toolbar to have menus like the File menu with Print (Ctrl+P) and Print Preview and the Bookmarks menu available.

more options

great info.... suggestions worked perfectly............ Many Thanks

Howard