This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

previously, my new tab window would display all my favourite sites. My wife downloaded a program and now the new tab window is the Ask website.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

Downtown12
Downtown12
more options

I removed Mozilla and reloaded from your website but the Ask website still opens in the new tab window I would like to have my favourite websites in the new tab window as they were previously.

Regards

Peter

I removed Mozilla and reloaded from your website but the Ask website still opens in the new tab window I would like to have my favourite websites in the new tab window as they were previously. Regards Peter

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can open the about:config page via the location/address bar and search for prefs that refer to ask.com. You can reset user set (bold) prefs via the right-click context menu to the default value.

If you do not keep changes after a restart or otherwise have problems with preferences, see: