This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox sync seems to be not sending verification email, it is been like this for 2 weeks.

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by NoahSUMO

more options

Hi I have checked my spam mail and ask for resend but still no verification email and I also checked that my email is not full and able to receive email from multiple parties without problem. I am on gmail not sure if that helps.

Hi I have checked my spam mail and ask for resend but still no verification email and I also checked that my email is not full and able to receive email from multiple parties without problem. I am on gmail not sure if that helps.

All Replies (2)

more options

That's horrible. Sorry you had to deal with this problem for 2 weeks. You can private message me your email if you would like and I can ask someone to search the sync system for it.

Please copy and paste the info from your sync log by typing about:sync-log into your url bar and pressing enter.

The 1st link at the top of that page is what we want. It will be named error-*numbers*.txt. Click it and copy all the information out of it and paste it here. Thanks!

Modified by NoahSUMO

more options

From your log, we see that Sync is trying to contact a non-gmail email address of yours. You probably use that email for forwarding to gmail but the devs think the confirmation email could be getting caught by a spam filter at akidox.com before the forwarding.

They suggest you sign up for sync directly with your gmail address. Please try that and let me know how it goes.