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firefox screen totally blackout, menu &toolbars on top displayed in gray color

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  • 3 have this problem
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  • Last reply by philipp

GYW_Chan
GYW_Chan
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After open the firefox browser in my notebook(running MS Window 7) 1. menu & toolbars on top of the screen displayed in gray color, cannot view the menu & toolbars. 2. content of the firefox browser (previously can displayed the Ask search bar) now totally in black color, cannot view the Ask search bar. 3. only the restore, minimize & close buttons displayed clearly on top right corner of the browser screen. 4. Pause my mouse pointer on top right corner of the screen(area below close button) , Open menu displayed, click Open menu button & its content displayed, then click Help button & Help window pops up, but the help screen has the same problem as described in Point 1&2 above. 4. other browsers such as IE & Google Chrome operated as normal in my notebook computer, no screen display problem.

After open the firefox browser in my notebook(running MS Window 7) 1. menu & toolbars on top of the screen displayed in gray color, cannot view the menu & toolbars. 2. content of the firefox browser (previously can displayed the Ask search bar) now totally in black color, cannot view the Ask search bar. 3. only the restore, minimize & close buttons displayed clearly on top right corner of the browser screen. 4. Pause my mouse pointer on top right corner of the screen(area below close button) , Open menu displayed, click Open menu button & its content displayed, then click Help button & Help window pops up, but the help screen has the same problem as described in Point 1&2 above. 4. other browsers such as IE & Google Chrome operated as normal in my notebook computer, no screen display problem.

All Replies (1)

philipp
philipp
  • Moderator
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hello GYW_Chan, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems