Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps crashing a lot. How to solve this?

  • 2 replies
  • 9 have this problem
  • 18 views
  • Last reply by hashken

more options

I've faced this problem in Firefox 32 and now I'm still facing it in Firefox 33. When browsing Web pages, Firefox randomly crashes. There doesn't seem to be any pattern between the crashes and I'm facing at least 4 to 5 crashes a day.

My crash report ids from about:config bp-770f45b3-5222-4552-8ce8-6cf6c2141013 bp-fd0fa68d-3110-4350-87f8-29e6c2141006

about:config only has the above 2 ids although I've faced more than a dozen crashes.

I've faced this problem in Firefox 32 and now I'm still facing it in Firefox 33. When browsing Web pages, Firefox randomly crashes. There doesn't seem to be any pattern between the crashes and I'm facing at least 4 to 5 crashes a day. My crash report ids from about:config bp-770f45b3-5222-4552-8ce8-6cf6c2141013 bp-fd0fa68d-3110-4350-87f8-29e6c2141006 about:config only has the above 2 ids although I've faced more than a dozen crashes.

All Replies (2)

more options

The bug that is associated with the two reports has to do with the new roku screencast feature however this would depend on what is the steps you are taking right before it crashes. Since there are a few that are not reporting are there any that have not been submitted?

Basic recommended troubleshooting steps:

Did this help?

more options

I face this problem with Firefox for Android (in Nexus 5) and not in Desktop.

  • Where do I look for crash reports that have not been submitted?
  • I'm not sure there is a way to update graphics drivers separately in Nexus 5
  • Does Firefox for Android have a Safe Mode?