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  • 1 reply
  • 4 have this problem
  • 8 views
  • Last reply by philipp

mandy9291
mandy9291
more options

When I open a new tab this open up: http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?st=kwd&ptb=C5382A95-90D2-4EB1-BAB8-1F4984BD2BF5&n=77ee635f&ind=2012111711&p2=^AIC^xdm005^YY^au&si=CI7pypHT1LMCFZBIpgod920Aag&searchfor=

I've tried to change it by going to about:Config and modifying browser.newtab.url & keyword.url but nothing work!!!

When I open a new tab this open up: http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?st=kwd&ptb=C5382A95-90D2-4EB1-BAB8-1F4984BD2BF5&n=77ee635f&ind=2012111711&p2=^AIC^xdm005^YY^au&si=CI7pypHT1LMCFZBIpgod920Aag&searchfor= I've tried to change it by going to about:Config and modifying browser.newtab.url & keyword.url but nothing work!!!

Chosen solution

hello mandy9291, you may have malicious software present on your system. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

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philipp
philipp
  • Moderator
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Chosen Solution

hello mandy9291, you may have malicious software present on your system. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware