This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lightbeam add-on doesn't function

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by guigs

more options

On my PC (Windows 7) clicking on the Lightbeam icon opens up a new tab

https://us.search.yahoo.com/yhs/search?hspart=aztec&hsimp=yhs-default&type=derr_312_492&p=resource%3A%2F%2Fjid1-f9uj2thwoam5gq-at-jetpack%2Flightbeam%2Fdata%2Findex.html&rnd=736721956&param1=sid%3D492%3Aaid%3D312%3Aver%3D15005%3Atm%3D548%3Asrc%3Dderr%3Alng%3Den%3Aitype%3Da%3Auip%3D1464784786

instead of the tab with the expected graph or list that I get on my laptop. I've got Firefox 34.0.5 installed and the same configuration on both computers.

On my PC (Windows 7) clicking on the Lightbeam icon opens up a new tab https://us.search.yahoo.com/yhs/search?hspart=aztec&hsimp=yhs-default&type=derr_312_492&p=resource%3A%2F%2Fjid1-f9uj2thwoam5gq-at-jetpack%2Flightbeam%2Fdata%2Findex.html&rnd=736721956&param1=sid%3D492%3Aaid%3D312%3Aver%3D15005%3Atm%3D548%3Asrc%3Dderr%3Alng%3Den%3Aitype%3Da%3Auip%3D1464784786 instead of the tab with the expected graph or list that I get on my laptop. I've got Firefox 34.0.5 installed and the same configuration on both computers.

Chosen solution

HI Urie, This is not expected, however please consider reinstalling Lightbeam.

If this does not help, please also contact the Lightbeam developer.

Read this answer in context 👍 2

All Replies (1)

more options

Chosen Solution

HI Urie, This is not expected, however please consider reinstalling Lightbeam.

If this does not help, please also contact the Lightbeam developer.