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I keep getting rerouted to another web site from the one I'm trying to get to

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  • Last reply by philipp

docstereo
docstereo
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I just purchased a new computer with windows 8.1 and downloaded Mozilla most ever thing works fine except when I try to get to one web site (avast.com) I get rerouted to another web site (my PC backup.com) and I can't seem able to fix the problem. 

                                                                                                                                                     Vincent Garofalo
I just purchased a new computer with windows 8.1 and downloaded Mozilla most ever thing works fine except when I try to get to one web site (avast.com) I get rerouted to another web site (my PC backup.com) and I can't seem able to fix the problem. Vincent Garofalo

Chosen solution

hi Vincent, accroding to your system details you have an addon called "MediaPlayer 3.1.0" installed which is likely adware or malicious.

  1. please go to the firefox menu ≡ > addons > extensions & this entry.
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Troubleshoot Firefox issues caused by malware

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philipp
philipp
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Chosen Solution

hi Vincent, accroding to your system details you have an addon called "MediaPlayer 3.1.0" installed which is likely adware or malicious.

  1. please go to the firefox menu ≡ > addons > extensions & this entry.
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Troubleshoot Firefox issues caused by malware