Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't open Microsoft Word document through SharePoint

  • 2 replies
  • 1 has this problem
  • 28 views
  • Last reply by snarkinator

snarkinator
snarkinator
more options

Since upgrading to Firefox 35, I am no longer able to open Microsoft Word files through SharePoint. When I select "Edit in Microsoft Word," I get the error message "No connectivity with the server. [FILENAME] can't be opened because the server couldn't be contacted."

Note that this is specific to my Mac. I can open Word files on SharePoint when I use my VMWare Windows simulator.

Any suggestions for a fix?

Since upgrading to Firefox 35, I am no longer able to open Microsoft Word files through SharePoint. When I select "Edit in Microsoft Word," I get the error message "No connectivity with the server. [FILENAME] can't be opened because the server couldn't be contacted." Note that this is specific to my Mac. I can open Word files on SharePoint when I use my VMWare Windows simulator. Any suggestions for a fix?

All Replies (2)

FredMcD
FredMcD
more options

see if any of these can help.

http://kb.mozillazine.org/Unable_to_save_or_download_files

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

snarkinator
snarkinator Question owner
more options

No dice. This is an issue specifically with my Mac connecting to our SharePoint server.

I'm hoping to fix it with a change in Firefox's about:config settings. An earlier issue I had with my Mac connecting to our SharePoint system overall was corrected by altering the network.negotiate-auth.allow-insecure-ntlm-v1 line, but this problem seems to be something new!