This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

address bar doesn't work

  • 3 replies
  • 40 have this problem
  • 1 view
  • Last reply by Stefano O.

pwandrews
pwandrews
more options

If I type "amazon.com" or www.amazon.com" into the address bar and hit enter nothing happens. Even if I click the arrow in the address bar nothing happens. I have to do a search in the search bar in order to go to a web site. I believe the file version is 37.0.2.5583. Any suggestions? Many thanks.

If I type "amazon.com" or www.amazon.com" into the address bar and hit enter nothing happens. Even if I click the arrow in the address bar nothing happens. I have to do a search in the search bar in order to go to a web site. I believe the file version is 37.0.2.5583. Any suggestions? Many thanks.

Chosen solution

I tried everything as suggested. First the cache then safe mode. Firefox worked in safe mode but frankly I'm not the best at troubleshooting software problems. So - I clicked on "refresh Firefox". That did it. I greatly appreciate you folks taking the time to help me out!

Read this answer in context 👍 2

All Replies (3)

Scribe
Scribe
more options

Hi, try clearing the cache - How to clear the Firefox cache, and if it's only Amazon, removing Amazon cookies - Clear cookies and site data in Firefox.

If that doesn't work, Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

pwandrews
pwandrews Question owner
more options

Chosen Solution

I tried everything as suggested. First the cache then safe mode. Firefox worked in safe mode but frankly I'm not the best at troubleshooting software problems. So - I clicked on "refresh Firefox". That did it. I greatly appreciate you folks taking the time to help me out!

Stefano O.
Stefano O.
more options

pwandrews said

If I type "amazon.com" or www.amazon.com" into the address bar and hit enter nothing happens. Even if I click the arrow in the address bar nothing happens. I have to do a search in the search bar in order to go to a web site. I believe the file version is 37.0.2.5583. Any suggestions? Many thanks.

I also had this problem (Firefox 39.0). In my specific case I realized that the problem was caused by addon "Twitter Address Bar Search 1.1-signed". I disabled it and now I have no problems with the address bar.