This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashing tried everything

  • 13 replies
  • 3 have this problem
  • 10 views
  • Last reply by cor-el

more options

I have a Sony Vaio running Windows 8. For months now Firefox has repeatedly crashed, Adobe keeps crashing, everything has suddenly run very slow. Ive reset Firefox many times, ran Norton scans, gone through all the suggestions for making it faster and stopping the crashes, nothing seems to work. Can anyone help? I dont have the money to take it in somewhere

I have a Sony Vaio running Windows 8. For months now Firefox has repeatedly crashed, Adobe keeps crashing, everything has suddenly run very slow. Ive reset Firefox many times, ran Norton scans, gone through all the suggestions for making it faster and stopping the crashes, nothing seems to work. Can anyone help? I dont have the money to take it in somewhere

All Replies (13)

more options

Upgrade to v38.0.1 -- that may reduce the frequency of crashes a lot, as v38.0 had some sort of bug according to a prompt response to the issue I filed shortly after it had been released.

If you're running the new RequestPolicy extension (the older version won't work with FF v38.x, apparently), that may also be a source of the crashing -- I had to disable RP entirely because of continued crashing with v38.0.1, and there seems to be a serious conflict with RP because FF has been quite stable since that extension was disabled.

more options

Jess1978 said

Ive . . . . . ran Norton scans

Your System Details shows you also have McAfee. That may cause issues.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

more options

Your System Details show Maxiget Updater. This doesn't read well on Google.

Do you use It? I don't know these people but Google shows this which looks helpful -

http://www.im-infected.com/adware/uninstall-maxiget-software-manager-virus-removal.html

more options

Hey alan_r, just curious, someone else just mentioned my system details....how can everyone see my system details? And I've no idea what Maxiget is so ill delete that thanks.

more options

co-rel.... bp-b3556a31-394e-43fd-b2e0-52f8d2150518 31 minutes ago bp-58688ab8-a282-4ceb-8434-53ccf2150517 11 hours ago bp-cfa5820c-a296-4aac-b375-176872150517 11 hours ago bp-eb796bd4-5f56-45f6-b108-528d72150517 12 hours ago bp-2c50ef3d-8e25-4560-abb8-1f2cc2150517 13 hours ago bp-509514ee-c1bc-4633-94d7-d88c12150517 23 hours ago

more options

Hi Jess Your System Details are shown on the side of your post under Question Details >Open> and, at the bottom, >More System Details.

more options

Rooksbas.DLL = Windows

RapportTanzan380.DLL

RapportUtil.dll

aclayers.dll = Microsoft Windows

mswsock.dll = Microsoft

winmm.dll = Windows Multimedia

gdiplus.dll = Microsoft GDI+

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

RapportGP.dll


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the current full installer for your Rapport programs. Remove Rapport from your system. Reboot. Use a registry checker / cleaner. Reboot again. Do Not install Rapport at this time.

Now start Firefox. Is the problem still there?

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.


Also make sure that you have the latest updates of your Trusteer software.

more options

Hey cor-el.

I already had disabled hardware acceleration.

Im not sure what the rapport installation is and confused by all the talk of banks. What does this download do?

thanks

Jess

more options

hi FredMcD

im not sure what you have sent me in the first part of your message. I also clicked on the link to System Check and it seems to only refer to Windows 7, and im Windows 8.

I also checked for graphics driver updates previously, i seem to be up-to-date.

Im not sure what my "Rapport programs" are. Im not a professional computer person so ive no idea what these things are.

thanks Jess

more options

Jess1978 said

Im not sure what my "Rapport programs" are

Check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

more options

You can try to contact Trusteer for support if you are unsure about how to update your Trusteer software.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport