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when I try to open an excel attachment, it will not open and states that "excel has stopped working."

  • 3 replies
  • 1 has this problem
  • 16 views
  • Last reply by FredMcD

gjmfim99
gjmfim99
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When I try to open an excel attachment,. I get the response shown in the attachments. If I have a word document (doc or docx) attachment, it works fine. I don't know what to do.

Jerry

When I try to open an excel attachment,. I get the response shown in the attachments. If I have a word document (doc or docx) attachment, it works fine. I don't know what to do. Jerry
Attached screenshots

All Replies (3)

FredMcD
FredMcD
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This may be a Windows problem

Type about:preferences#applications<enter> in the address bar. What is listed for excel?

Check excel for updates.

gjmfim99
gjmfim99 Question owner
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It shows excel as the application.

FredMcD
FredMcD
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Download excel Full Installer Uninstall excel from your computer After, reboot the computer. Then run the full installer.