This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why are my email received messages (i.e. hotel confirmations, etc.) that are stored in folders being deleted?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by christ1

choc
choc
more options

I have created folders for my important received email messages....i.e. hotel, rental car confirmations, party organization messages....so I can refer back to them. (Some messages were written 4 months ago, but I still need the message to refer back to....however when I open up my travel folder that I set up, messages have been deleted by Thunderbird, not me!!! How do I keep Thunderbird from deleting my messages?

I have created folders for my important received email messages....i.e. hotel, rental car confirmations, party organization messages....so I can refer back to them. (Some messages were written 4 months ago, but I still need the message to refer back to....however when I open up my travel folder that I set up, messages have been deleted by Thunderbird, not me!!! How do I keep Thunderbird from deleting my messages?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

http://kb.mozillazine.org/Disappearing_mail