This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

virgin mail deletes spam instead of sending it to spam folder which Iwant to check

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Zenos

more options

Virgin media no longer use g mail. They filter out spam which no longer goes into my Thunderbird spam folder. This creates a problem as often mail used to go into that folder which I could check to see if it is not spam. How can I prevent Virgin from doing this. They suggest that this can be effected through settings but I cannot locate settings in my Thunderbird account

Virgin media no longer use g mail. They filter out spam which no longer goes into my Thunderbird spam folder. This creates a problem as often mail used to go into that folder which I could check to see if it is not spam. How can I prevent Virgin from doing this. They suggest that this can be effected through settings but I cannot locate settings in my Thunderbird account

All Replies (1)

more options

Go to Virgin's website, login to your email there and look for settings.

Anyhow, if your account connects using IMAP, you should be able to see their Spam folder. Maybe the problem is that you're using POP?