We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Have dwnloaded Firefox, but prompt to drag into applications folder not occur

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

niloc2
niloc2
more options

Have downloaded Firefox, but the prompt to drag icon into the applications folder does not occur.Please advise.Thanks

Have downloaded Firefox, but the prompt to drag icon into the applications folder does not occur.Please advise.Thanks

Chosen solution

If the disk image file isn't opened automatically then you need to open the DMG file yourself.

Open the Firefox disk image file and drag the Firefox program into the Applications folder on your hard drive. You shouldn't double-click the Firefox application to run it from the disk image, but instead drag it out of the DMG folder.

Read this answer in context 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

If the disk image file isn't opened automatically then you need to open the DMG file yourself.

Open the Firefox disk image file and drag the Firefox program into the Applications folder on your hard drive. You shouldn't double-click the Firefox application to run it from the disk image, but instead drag it out of the DMG folder.