This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

NSmail

  • 6 replies
  • 13 have this problem
  • 46 views
  • Last reply by TonyKeogh

LHarris
LHarris
more options

There was a problem including the file file:///C:/DOCUME~1/Layton/LOCALS~1/Temp/nsemail.html in the message. Would you like to continue sending the message without this file?

This is the message I get when I try to send an email

There was a problem including the file file:///C:/DOCUME~1/Layton/LOCALS~1/Temp/nsemail.html in the message. Would you like to continue sending the message without this file? This is the message I get when I try to send an email

Chosen solution

What is your anti-virus software?

Read this answer in context 👍 0

All Replies (6)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

What is your anti-virus software?

LHarris
LHarris Question owner
more options

Avast

christ1
christ1
  • Top 25 Contributor
more options

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

TonyKeogh
TonyKeogh
more options

The link above suggests "The workaround appears to be to create an exception in avast for the file nsemail.html in your computers temp folder." can some-one explain how to do this exactly. Thanks.

christ1
christ1
  • Top 25 Contributor
more options

If you're having difficulties to follow the instructions please check with Avast support or ask in their forum.

TonyKeogh
TonyKeogh
more options

Anyone else able to help on this?