We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

red yellow blue balls don't rotate using video download helper

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Down load of video download helper appeared to be OK. I see the three balls on the menu bar. When I go to YouTube and play a video, they don't rotate and when I select the option on the drop down box to download, nothing happens

Down load of video download helper appeared to be OK. I see the three balls on the menu bar. When I go to YouTube and play a video, they don't rotate and when I select the option on the drop down box to download, nothing happens

All Replies (2)

more options

Maybe try another extension.

more options

Download the current full installer.