This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have been unable to update or uninstall Firefox since April.

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

Joharar
Joharar
more options

The helper.exe in the uninstall folder does nothing, and I cannot manually uninstall the program. Control panel is unresponsive. I'm running version 38 of Firefox and it won't let me update Adobe Flash either. Need this resolved however I'm supposed to do it.

The helper.exe in the uninstall folder does nothing, and I cannot manually uninstall the program. Control panel is unresponsive. I'm running version 38 of Firefox and it won't let me update Adobe Flash either. Need this resolved however I'm supposed to do it.

All Replies (1)

FredMcD
FredMcD
more options

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Note: if the computer still gives you problems;

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.