This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by philipp

peteydidit
peteydidit
more options

crash ID: bp-54f5137e-304e-437a-afe8-d3e582151102 Happens everytime I startup up firefox. I tstarted happening when I tried to launch firefox in the middle of a resource overload freeze on my computer. I tried reinstalling, safe mode, and refreshing firefox. after refreshing firefox i was able to get firefox to launch, but it immediately crashes in less than a second

crash ID: bp-54f5137e-304e-437a-afe8-d3e582151102 Happens everytime I startup up firefox. I tstarted happening when I tried to launch firefox in the middle of a resource overload freeze on my computer. I tried reinstalling, safe mode, and refreshing firefox. after refreshing firefox i was able to get firefox to launch, but it immediately crashes in less than a second

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.