We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't find my firefox saved passwords.

  • 3 replies
  • 2 have this problem
  • 17 views
  • Last reply by cor-el

kayen
kayen
more options

My firefox wasn't working so I closed the window and reopened it and it still wasn't working saying that might be something missing in the file so I turned off my laptop and turned it back on and the window was missing the bookmarks toolbar and menu bar that I have set on and my saved passwords were all erased. Everything else is still there that I know of. Tried doing the about:config thing but that's as far as I got.

My firefox wasn't working so I closed the window and reopened it and it still wasn't working saying that might be something missing in the file so I turned off my laptop and turned it back on and the window was missing the bookmarks toolbar and menu bar that I have set on and my saved passwords were all erased. Everything else is still there that I know of. Tried doing the about:config thing but that's as far as I got.

All Replies (3)

FredMcD
FredMcD
more options

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157 Adobe Shockwave for Director Netscape plug-in, version 12.1.5.155
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.1.171 http://get.adobe.com/shockwave/

kayen
kayen Question owner
more options

I didn't do a refresh so there was no file. its ok though i just readded the passwords

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check if there is more than own profile folder.

You can use this button to go to the current Firefox profile folder:

Go up one level to the "Mozilla\Firefox\Profiles" folder.

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

If there is more than one profile listed then check their file dates. You can copy the logins.json and key3.db files in an older profile folder to the current profile folder to replace the current files.