This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

TB chrashed while moving mails to local folder - most mails are gone

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by juergen7

more options

I tried to move appx. 5200 mails from my Inbox to a local folder. TB crashed during the move. Within the windows TB profile directory the Inbox file as well as the file in the local folder directory are both there and have the same size as before (appx. 1.6GB). Content comparison shows them as different, however. Within the TB mail view, the mails completely diappeared from the original Inbox and within the local folder, 1.200 are readable, the others are marked as unread, have a date of 1.1.1970 (i.e. the data value is zero) and show no content when clicked. Any chance to retrieve these mails (other than reverting to a backup and reloading from the mail server what is still there)? Regards, Juergen

I tried to move appx. 5200 mails from my Inbox to a local folder. TB crashed during the move. Within the windows TB profile directory the Inbox file as well as the file in the local folder directory are both there and have the same size as before (appx. 1.6GB). Content comparison shows them as different, however. Within the TB mail view, the mails completely diappeared from the original Inbox and within the local folder, 1.200 are readable, the others are marked as unread, have a date of 1.1.1970 (i.e. the data value is zero) and show no content when clicked. Any chance to retrieve these mails (other than reverting to a backup and reloading from the mail server what is still there)? Regards, Juergen

Chosen solution

Sorry for asking without thoroughly investigating myself; solved it by deleting / renaming the msf file which got rebuilt and everything is fine again. Cheers, Juergen

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Sorry for asking without thoroughly investigating myself; solved it by deleting / renaming the msf file which got rebuilt and everything is fine again. Cheers, Juergen