This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Get error occured importing addresses from Text file (LDIF, .tab, .csv, .txt every time I try to import my .csv address file. Help

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by Douglast

more options

I exported my addresses from Google into a .csv file, then tried to import that file into ThunderBird. Every time, I get "An error occured importing addresses from Text file (LDIF, .tab, .csv, .txt" I have tried exporting a temp file from Thunderbird, then copying and pasteing data into it from my downloaded .csv, but that does not work either.

I exported my addresses from Google into a .csv file, then tried to import that file into ThunderBird. Every time, I get "An error occured importing addresses from Text file (LDIF, .tab, .csv, .txt" I have tried exporting a temp file from Thunderbird, then copying and pasteing data into it from my downloaded .csv, but that does not work either.

Chosen solution

Thank you, but that only got a part of my files. I found a work around. I imported my Google contacts into MS Office Contacts, then imported them from MS Office Contacts to ThunderBird.

Read this answer in context 👍 0

All Replies (2)

more options

I understand it's important for the CSV file to be saved using UTF-8 encoding. Those produced by Excel are encoded to ANSI standards. You can rescue one by opening it in Notepad and using Save As.

Having said that, I'm not sure what happens if we try to import an ANSI-encoded file. I need to go have a play.

more options

Chosen Solution

Thank you, but that only got a part of my files. I found a work around. I imported my Google contacts into MS Office Contacts, then imported them from MS Office Contacts to ThunderBird.