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Firefox crashes

  • 3 replies
  • 2 have this problem
  • 8 views
  • Last reply by FredMcD

James_C17
James_C17
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Newest version of Firefox crashes within seconds of opening a new window, using Windows 7 64bit. Crash ID: bp-2a127933-bb08-4107-835f-93aca2160120 Tried running in safe mode and get the exact same error, I have also submitted crash reports to Mozilla.

Newest version of Firefox crashes within seconds of opening a new window, using Windows 7 64bit. Crash ID: bp-2a127933-bb08-4107-835f-93aca2160120 Tried running in safe mode and get the exact same error, I have also submitted crash reports to Mozilla.

Chosen solution

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature nvappfilter64.dll

nvappfilter64.dll = NVIDIA Application Filter

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

nvapi64.dll = NVIDIA Windows drivers

icudt55.dll = International Components for Unicode

Do you have NVidia’s network access manager or Forceware Network Manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 👍 1

All Replies (3)

FredMcD
FredMcD
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Chosen Solution

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature nvappfilter64.dll

nvappfilter64.dll = NVIDIA Application Filter

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

nvapi64.dll = NVIDIA Windows drivers

icudt55.dll = International Components for Unicode

Do you have NVidia’s network access manager or Forceware Network Manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

James_C17
James_C17 Question owner
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Uninstalling the Forceware Network Manager worked. Thank you!

FredMcD
FredMcD
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Glad to help. Safe Surfing.