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Firefox crashes, even in safe mode

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by BruceME

BruceME
BruceME
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See bp-ffad5a77-592f-42b7-bbb9-97c822160313

Since the V45 update, Firefox crashes every 5 to 15 minutes, even in safe mode.

Thanks for any help.

See bp-ffad5a77-592f-42b7-bbb9-97c822160313 Since the V45 update, Firefox crashes every 5 to 15 minutes, even in safe mode. Thanks for any help.

All Replies (3)

philipp
philipp
  • Moderator
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hi bruce, thanks for providing a crash id. unfortunately this crash is caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

BruceME
BruceME Question owner
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Thanks for the rapid reply. I had already updated Trusteer, before posting here. I have now reported the issue to IBM and will wait for their response. In the meantime, I'm on Chrome.

BruceME
BruceME Question owner
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Here's an update: IBM claims that there's a conflict with my add-ons, but the only add-on I use is the French language dictionary. However, just by disabling the dictionary the problem has mysteriously gone away. Go figure.