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Latest version of Firefox, crashines after few mins- tried all fixes, bad Java?

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  • 1 has this problem
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  • Last reply by cor-el

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I have latest version of Firefox, after few mins of use I see "not reponding"- also locks up with new "new tab"page. Reinstalled Flash and Java, tried turning then on and off, refreshed firefox, unimstalled and reinstalled Firefox. Ran Malwarebytes and Norton av. Nightmare past few days! Any other ideas? Toshiba laptop with Windows 7 64 on it. Thanks

I have latest version of Firefox, after few mins of use I see "not reponding"- also locks up with new "new tab"page. Reinstalled Flash and Java, tried turning then on and off, refreshed firefox, unimstalled and reinstalled Firefox. Ran Malwarebytes and Norton av. Nightmare past few days! Any other ideas? Toshiba laptop with Windows 7 64 on it. Thanks

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.


Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: