This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by James

more options

I face a crash just after opening Firefox which closed after some seconds.

Crash ID: bp-49f1cfec-0167-4b3b-a9c8-a1d1a2160420

thank you for your help

I face a crash just after opening Firefox which closed after some seconds. Crash ID: bp-49f1cfec-0167-4b3b-a9c8-a1d1a2160420 thank you for your help

All Replies (2)

more options

That is a problem with Websense Endpoint software. Bug 1181091 - Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint

You can consider to switch to the Firefox ESR version.

more options

Not sure why the ESR notes are stil showing the old Firefox 38 ESR and no mention of the current 45 ESR notes as Firefox 45 is the first option on https://www.mozilla.org/en-US/firefox/organizations/all/

https://www.mozilla.org/en-US/firefox/45.0/releasenotes/ https://www.mozilla.org/en-US/firefox/45.1.0/releasenotes/