Firefox crashes on startup
Firefox browser stopped working 10-12 days back. Since then whenever i try to start the browser it says Tried closing all tasks and processes related to mozilla firefox. Also checked whether folder property has 'Read only' checked in. Even re-started PC. I am not understanding which solution to follow on troubleshoot website.
Crash ID: bp-ea1f095f-3e74-40f6-82af-c44f92160522
All Replies (3)
Hello,
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.
To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
- After the download finishes, close all Firefox windows (or open the Firefox menu
and click the close button 
).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here.
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.
Please report back to say if this helped you!
Thank you.
Product Firefox Version 46.0.1 Build ID 20160502172042 Release Channel release OS Windows 7 OS Version 6.1.7600
Signature OOM | small
Total Virtual Memory 4294836224 bytes (4 GB) Available Virtual Memory 183713792 bytes (175.2 MB) System Memory Use Percentage 96 Available Page File 739643392 bytes (705.38 MB) Available Physical Memory 161869824 bytes (154.37 MB) OOM Allocation Size 198 bytes (198 bytes)
Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
Thanks for the instant reply mate, I tried option of creating new profile. I have created new profile, deleted previous profile (not data files). Now when I am trying to copy password, bookmark files from the old profile folder but folder doesn't open, it processes for few minutes and says ' C:\users\..... Not accessible, The request cannot be performed because of I/O device error'
I tried command for scan and it says everything if fine. Now please guide to solve this issue. I have my imp passwords and bookmarks to recover.