This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crashed HDD (Won't boot)can access files where is address book?

  • 5 replies
  • 1 has this problem
  • 4 views
  • Last reply by Robin1942

more options

Want to put address book entries on new HDD after crash. Have clean installed W10 and TB on new HDD and can access whole of old HDD but list of files doesn't include "profiles" or anything recognisable. Old Hdd won't boot but all files still there.

Want to put address book entries on new HDD after crash. Have clean installed W10 and TB on new HDD and can access whole of old HDD but list of files doesn't include "profiles" or anything recognisable. Old Hdd won't boot but all files still there.

Chosen solution

You're looking at the wrong place. Check this article for more information about the profile location. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Read this answer in context 👍 1

All Replies (5)

more options

By default, Windows hides certain files and folders, including the AppData folder where Thunderbird stores your data. To switch that off, try the steps in this article (assuming they still work in Windows 10):

http://windows.microsoft.com/en-us/windows/show-hidden-files

I'm not sure of the safest way to move your data over, but hopefully these articles will get you started on tracking down the data:

more options

Unable to find files referred to. Attached 2 images of files displayed within "Mozilla Thunderbird" folder as found reading old HDD with USB Hdd reader. I have set the system to display hidden files in W10 but wonder if this applies in my scenario?

more options

Chosen Solution

You're looking at the wrong place. Check this article for more information about the profile location. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

more options

You're looking under

D:\Program Files (x86)\?

No, your data is under this path:

D:\Users\username\AppData\Roaming\Thunderbird\Profiles

Please re-read the two help articles for assistance in finding your data.

more options

Thank you , I've been trying for hours....solved at a stroke!