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Firefox crashes

  • 3 replies
  • 2 have this problem
  • 5 views
  • Last reply by Andrew

sharo123
sharo123
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Firefox gets laggy and then proceeds to crash after activity on youtube, hulu, and imgur. This issue isn't happening on Chrome. Most apparent performance before crash is violently laggy GIFs on Imgur, it was a while before I noticed that gifs, were actually sweet to begin with but Firefox browser was turning dogs and infants into demented creatures.

This coincidentally occurred post having my laptop get fixed for video card issue, had logic board replaced 2x but also updated firefox/ adobe player at same time, so unsure how to debug.

Firefox gets laggy and then proceeds to crash after activity on youtube, hulu, and imgur. This issue isn't happening on Chrome. Most apparent performance before crash is violently laggy GIFs on Imgur, it was a while before I noticed that gifs, were actually sweet to begin with but Firefox browser was turning dogs and infants into demented creatures. This coincidentally occurred post having my laptop get fixed for video card issue, had logic board replaced 2x but also updated firefox/ adobe player at same time, so unsure how to debug.

All Replies (3)

Andrew
Andrew
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

sharo123
sharo123 Question owner
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bp-8202ab50-33e1-4abe-a456-1ec202160716 7/16/16 2:18 PM bp-5e3c6242-e371-4287-beb3-194642160716 7/16/16 2:18 PM bp-50a66d7b-e0bc-4772-8781-4285a2160716 7/16/16 11:53 AM bp-e333029c-9b9f-4ee7-96c8-d9cf32160715 7/14/16 10:14 PM bp-ccd9b6c6-bddd-4c0d-8f5f-16f7b2160714 7/14/16 5:16 PM

Shanks, Steph

Andrew
Andrew
  • Moderator
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This seems to be a bug that is fixed in the next version. If you are okay, with waiting - that's cool. If not, you can try out the Beta version of Firefox.