This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Junk mail flags do not remain set

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by gbray

gbray
gbray
more options

Mail flagged as junk by my ISP is moved to Spam/Junk Mail folder. Some of the messages do not have the Spam/Junk flag set. I set them manually, then move to a different folder. When I come back to Spam/Junk the flags are cleared. This occurs only on some of the spam/junk mail not all.

What is the issue/problem and a fix. Seems like once a message is flagged as spam/junk the flag should not clear unless I do something.

Mail flagged as junk by my ISP is moved to Spam/Junk Mail folder. Some of the messages do not have the Spam/Junk flag set. I set them manually, then move to a different folder. When I come back to Spam/Junk the flags are cleared. This occurs only on some of the spam/junk mail not all. What is the issue/problem and a fix. Seems like once a message is flagged as spam/junk the flag should not clear unless I do something.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Is this a yahoo account? their spam filter is out of control and not opt out.

gbray
gbray Question owner
more options

No, it is not a Yahoo account. Fastmail.

The problem only occurs accessing the mail account via Thunderbird. Some of the message that will not keep the Thunderbird spam flag are flagged by the ISP as spam others are not. Using other email applications, the problem does not occur. Accessing the account directly using a browser, all the email moved to the spam/junk mail folder by Fastmail remain there and the tags/flags are unchanged.