Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't update even after I download the update and delete former version

  • 2 replies
  • 3 have this problem
  • 5 views
  • Last reply by Yaelg

Yaelg
Yaelg
more options

I have firefox version 47.0.1. on a Macbook pro. I keep getting alerts to update to version 49, and then a message saying that the update can't happen automatically so I need to go to Mozilla website. I've tried to upload the new version from the website at least 10 times, but even after restarting firefox and deleting the old version, I somehow still end up with version 47.0.1 and then the alerts to update start again.

I have firefox version 47.0.1. on a Macbook pro. I keep getting alerts to update to version 49, and then a message saying that the update can't happen automatically so I need to go to Mozilla website. I've tried to upload the new version from the website at least 10 times, but even after restarting firefox and deleting the old version, I somehow still end up with version 47.0.1 and then the alerts to update start again.

All Replies (2)

alan_r
alan_r
more options

You have an extension that you would be much better off without - Searchme 2.8 (searchme@mybrowserbar.com) . See if that helps. What does it do for you? Do you Know where it came from? Google for the general idea. Use the Malware Tips link for removal.

Yaelg
Yaelg Question owner
more options

alan_r said

You have an extension that you would be much better off without - Searchme 2.8 (searchme@mybrowserbar.com) . See if that helps. What does it do for you? Do you Know where it came from? Google for the general idea. Use the Malware Tips link for removal.

Thank you, alan_r! You sent me off to look in the right direction. I'm having problems downloading a program that will remove searchme but now I know the source of the problem so I will continue to look for a solution. Thank you!